Support → Inventory

Inventory

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How inventory works

The Ceries OMS tracks inventory at the SKU level. Quantities are updated automatically when:

  • Stock is received into the warehouse (via the Receiving tab)
  • A shipping label is created (deducts from available)
  • A label is voided (returns to available)
  • An order is cancelled after a label was created
The OMS is the source of truth for inventory. Shopify inventory counts are updated separately — discrepancies between the two are expected during high-volume periods.

Checking inventory counts

1
Open the SKU Config tab

Found in the left sidebar. Shows all configured SKUs with current available and reserved counts.

2
Find your SKU

Use the search bar to filter by SKU code or product name. Available quantity is the count Ceries currently has on hand to fulfill.

3
Check reserved vs available

Reserved = units allocated to open orders not yet shipped. Available = units ready for new orders. Total on hand = available + reserved.

Inventory discrepancies

OMS count doesn't match what was received

If you believe the inventory count is wrong after a receiving event, contact Ceries support with:

  • The SKU code(s) in question
  • The date stock was received
  • Expected quantity vs what the OMS shows

We'll pull the allocation log to trace every deduction and identify the discrepancy.

Shopify shows different quantity than the OMS

The OMS pushes inventory updates to Shopify when labels are created, but Shopify can lag by several minutes during high volume. If the discrepancy persists beyond 30 minutes, contact support.

Do not manually edit inventory quantities in Shopify admin for stores managed by Ceries. Manual edits will be overwritten by the next OMS sync and can cause counting errors.

Receiving stock

All inbound stock must be received through the OMS Receiving tab. Physically receiving stock at the warehouse without logging it in the OMS will not update available counts.

Contact your Ceries account manager to schedule a receiving session or to submit a purchase order for processing.